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News

Notice of restarting our multi-language reservation system

2018/11/20
Notice of restarting our multi-language reservation system.

Thank you for your continued support of WHG Hotels.

Following the suspension of our multi-lingual reservation system on June 26 (Tuesday) earlier this year, we are happy to announce that the service can once again be used for reservations as of November 20 (Tuesday).
We apologize for any inconvenience while this service was unavailable.

For your convenience, we have prepared breakfast accommodation plans for customers who use our hotel by January 31, 2019, so please use it by all means.
Thank you again for your continued support of WHG Hotels. We hope to see you soon.

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Notice

Notice

Now reservation is suspended due to system error.
We apologize for the inconvenience.

We sincerely apologize for the inconvenience.
We ask for your patience until we restore the service.
For reservations, please contact us directly with the URL below.

http://en.whg-hotels.jp/contact-us/

Confirmation of contents of inquiries is done at 10: 00-17: 30 (Japan time) excluding weekends and holidays.
For inquiries received outside the above time, we will accept reception after the next business day. Please acknowledge it beforehand.

If there is an urgent inquiry, please contact the hotel individually Please contact us from the inquiry form.

https://shinjuku.gracery.com/contact-us/#cid_31

 

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2018/06/27

2018/06/27

Matters Related to Personal Data Breach due to Unauthorized Access to Multilingual Online Booking System Server
For details, please check from the following URL.

https://fujita-kanko.com/topic/notice-about-our-reservation-system/

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Shinjuku Washington Hotel [Annex] Notice of renewal for all rooms and updated non-smoking policy.

As of April 2019, the Shinjuku Washington Hotel [Annex] will open all of its rooms which have undergone renewal.

[All rooms will prohibit smoking]
The wallpapers and carpets of each guest room have been replaced and all the rooms will now prohibit smoking.
※The smoking area will be located on the first floor outside, and may be used from 7:00 a.m. to 10:00 p.m.
※Smoking rooms are available in the main building.

[Remodeling of bathrooms]
The bathroom now features a sense of cleanliness with its white base. The deluxe twin room now has three remodeled separate bathrooms.

[Enhanced Security through introduction of elevator room-key]
By holding the room key up to the sensor, one may ride the elevator to their desired floor. Through this elevator room-key, we may prevent those other than our guests from going up to the guest floors.

We eagerly await your arrival into our new rooms!

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Notice regarding our new concierge service.

We will open our concierge service from 1st of September.
Our professional of guide will assist your stay for an attractive land tour, reservation for restaurants, and shopping information etc at 3rd floor in Main building.
We are all looking forward to helping for your wonderful hotel life.
Please feel free to come by concierge desk.

【Business hours】
8:00am-10:00pm

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